We’ve included answers to some of our more frequently asked questions below. Not finding the answer you need? Send us a message at support@gorgeous.gshopper.com

How Long Does Delivery Take? 
Usually shipping takes between 5-10 business days. However, in certain cases, please allow 1-4 weeks for the items to arrive from dispatch. If your order hasn’t arrived in the estimated delivery times, please send us an email at support@gorgeous.gshopper.com or send us a message and we will get back to you within 1 business day. Affected by Covid-19, there will be some delays in the delivery.

Do You Deliver Products Internationally? 
Gorgeous-gshopper ships products worldwide every day. Shipping is available for most countries around the world

How Secure Is My Personal Information? 
Gorgeous-gshopper adheres to the highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.  

Can I Amend My Order? 
We work super quickly at processing orders to ensure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this you may not be able to make amendments. However, please email us as soon as possible at support@gorgeous.gshopper.com to see if it is possible to amend your order.

Can I Cancel My Order? 
If you have placed your order within 24 hours, please email support@gorgeous.gshopper.com and we can cancel your order for you and issue you a full refund. Unfortunately, it is not possible to cancel your order after 24 hours as our warehouse will have processed your order. 

I Have Entered An Incorrect Address! 
If you have misspelt or auto-filled your address incorrectly, please email us ASAP at support@gorgeous.gshopper.com and provide your new address. 

What If My Parcel Is Delayed? 
In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by customs, which, unfortunately, we can’t control. We seek your patience and understanding should this happen.  

Will My Items Come Together? 
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse locations. In this case, you will be provided with two or more tracking numbers. Don't panic if you don't receive all of your items at once…they will get to you! :)

Do I Need To Pay Custom Fees? 
In most cases, customs fees do not apply. In some rare cases, you may be charged handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, Gshopper has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Can I Return My Order? 
If you would like to return your jewellery, please email support@gorgeous.gshopper.com to arrange a return. Our refund policy lasts 30 days so please let us know within 30 days of receiving the item if you would like to return it and we will issue you a full refund so you can shop carefree.

My Item Arrived Damaged! 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.